Family focus: New mascot and improved family facilities as summer holidays begin.
Families heading off on their summer holidays will be greeted by a new Edinburgh Airport mascot as part of improvements to the service offered to families.
Edi the Pilot will help guide parents and guardians travelling with children to the new and improved Family Lane ahead of the security check process. Additional staff are on hand to help with luggage and buggies and give more time to families travelling with children under 12.
The airport website has been updated with information for families and Edi the Pilot will hand out an information leaflet to families detailing things such as where family friendly facilities can be found, items which can and can’t be taken through security, baby change and family restroom and play areas.
Information on retail outlets and food and beverage options is also listed, and entertainment is planned for various times throughout the summer.
David Feltham, Director of Passenger Experience at Edinburgh Airport said:
“There’s always an exciting buzz around the airport but it really picks up in the summer months when we see schools breaking-up and families heading off on holiday together. We love being able to facilitate that excitement and help them on their way to a fun time in the sun!
“We’ve improved our overall family offering as we know the journey through the airport can be quite a task as they ensure the kids are prepared and juggle buggies, passports and bags as well. The changes we’ve made provide as much information as we can, so families are as prepared as possible, and the Family Lane offers that little bit more time to make sure everyone is ready.
“We’ve also introduced Edi the Pilot as our mascot which brings a bit of fun to the process and keeps the kids entertained and allows the bigger kids get the passports and documents sorted! We want everyone to start their holiday off in the best way possible as it’s a big day for all of our passengers.”