Member Blog| LETTING SOLUTIONS MAKES THE SHORTLIST IN BIGGEST AWARDS FOR LETTING AGENTS
Letting Solutions shortlisted for top ESTAS Awards for tenants and landlords
Letting Solutions of West Lothian in Scotland has been recognised for its outstanding customer service to its clients by the biggest award scheme in the UK residential property industry.
The ESTAS sponsored by Zoopla determines the best letting agents in the UK through research carried out amongst customers who are asked a series of questions about the service they have received from their agent during the home moving process. This year saw record entries making the competition the toughest yet and one of the biggest surveys in the UK property industry with 36,000 customers completing one of the online ESTAS surveys.
The winning regional and national letting agents will be announced at the 15th annual ESTAS ceremony at the Grosvenor House Hotel in London on 20th April. The awards will be presented by TV property expert Phil Spencer in front of 1,000 of the UK’s top property professionals, Spencer said “Any firm that enters The ESTAS has already sent a clear message that they are passionate about customer service so to make it on to the shortlist is a huge achievement in itself”.
Simon Brown, founder of The ESTAS says “Our job is to highlight agents who are providing exceptional levels of customer care through the moving process. At The ESTAS we believe the only way to judge the performance of an agent is to ask the clients who have experienced the whole service from an agent. Agents really prove their worth when things go wrong, which they sometimes do, that’s when their experience and professionalism really comes into play.”
Susan Callaghan, Joint Managing Director of Letting Solutions, said “We’re absolutely delighted to have made it on to this year’s shortlist in two categories – for landlords and tenants. We are passionate about the level of service we deliver to our clients and this proves all the hard work the team put in has paid off. Thanks to all our fantastic tenants and landlords for their support”
The Awards are organised by The ESTAS Group Ltd. www.theestas.com
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