Letting Solutions won the Gold Award in the Tenants Scotland category of the ESTAS – the biggest Awards in the UK property industry – on 10 May. In total Letting Solutions won 3 Awards; in addition to the Gold for tenants, Letting Solutions won Best in County for Landlords and Best in County for Tenants.

The winners were announced by Phil Spencer, the TV property expert at a luncheon and ceremony at the Grosvenor House, Park Lane, London attended by 1,000 of the UK’s top property professionals, including some of the Letting Solutions’ Team.

The awards, celebrating their 16th year, determine the best estate and letting agents in the UK based purely on feedback from customers who are asked a series of questions about the service they have received from their agent. Over 45,000 surveys were completed by customers via the ESTAS feedback platform.

Susan Callaghan, Founder and Joint Managing Director of Letting Solutions said:

“It is very heartening to follow our successes at the ESTAS in recent years with these additional Awards. Best of all is the knowledge that it’s our much-valued customers who have judged our performance based on the votes received. Thanks to all our tenant and landlord customers for their support in voting for us, which is very much appreciated. We take our levels of customer service very seriously because we know clients have a choice”

Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 said

“The ESTAS encapsulates what your typical agent is trying to do, which is to provide honest, transparent service for their clients. These awards are special because shortlisted and winning firms are selected purely on the service they deliver. Real feedback from real customers experiencing real service, I don’t think there can be a greater honor in the industry than to receive an award based on that mantra.”

Simon Brown Founder of The ESTAS said:

“At The ESTAS we’re proud to say we believe in old fashioned values like customer service. We know how hard it is to deliver it and that’s why we put the spotlight on property firms who are committed to providing excellent service. The ESTAS


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