On the cards: How to ensure that your business can process card payments securely and reliably
In 2017, the UK passed a significant milestone. It was during this year that debit card payments overtook cash payments for the first time, with consumers using their debit cards 13.2 billion times, including 5.6 billion contactless payments. Since then, this trend has only continued, and cash payments are projected to keep on falling for the foreseeable future. By 2028, it is predicted that cash will only account for 9% of transactions.
This is incredibly significant for retailers, big and small, online or offline. With card payments becoming more and more common, and payment apps like Apple Pay and Google Pay growing in popularity, it is absolutely vital that your business can handle these in an efficient, secure and reliable way.
RMS has teamed up with Dojo powered by Paymentsense to help your business adapt to this new way of working. Dojo provides a range of products and services to help make processing card payments as fast, smooth and secure as possible.
A payment processing service can only be good if it’s fast. It doesn’t matter how secure or efficient it is if you have to wait weeks to get set up, and then wait days to actually access your takings! If you decide to go with Dojo, you can be up and running within a day. Card machines will be delivered on the next working day, and it takes minutes to get set up. After that, you’re good to go. Once you’re using Dojo, you’ll be able to access your takings quickly with next-day payment transfers, helping cash flow.
Technical support needs to be just as fast. If you have a problem with a Dojo system, and they can’t fix your machine remotely, then they’ll send out a replacement the next working day.
With credit and debit card fraud a serious and growing problem, it’s incredibly important that your customers know your payment system is absolutely watertight. As a business, you are responsible for safeguarding your customers’ financial information. If a data breach does occur, you could be fined up to £90 for every card that’s been compromised. If you’re not concerned about card security, both as a business and an individual, then you ought to be!
This is something that Dojo takes extremely seriously. As a result, their card machines now come with point-to-point encryption (P2PE) as standard. This not only protects both you and your customers from fraud, but it also makes it easier than ever to achieve Payment Card Industry (PCI) security standard compliance.
Ok, you’ve got your card processing system in place, the payments are secure, money’s coming in, and everything’s going well. Then the Wi-Fi drops out in the middle of processing a transaction.
This isn’t a problem with Dojo. Their portable Dojo Go system also comes with 3G/4G mobile data connectivity, allowing you to continue reliably processing payments even if your internet drops out.
Something as important as a payment processing system can be potentially rather daunting. That’s why Dojo offers a high level of technical and general support for their customers. Technical experts are on hand seven days a week, and if you’re having a problem, remote assistance allows them to log in to your machine and take a look. Dojo’s account support team are available for general queries from Monday to Saturday, and their online help centre includes a comprehensive range of articles, information and advice to help you keep your systems running smoothly.
Data on customer behaviour, and the insights that you can gain from it, are invaluable to a business. Keeping track of your takings used to be tricky, and trying to gain any kind of insight into your customer from them almost impossible. Now though, Dojo’s intuitive app allows you to measure and manage your payment data from the palm of your hand, making sure that you’re always in the loop
The Dojo app gives you real-time insights into your transactions. As soon as you take a payment, it will appear in your dashboard, and push notifications will let you know as soon as funds are transferred. You can view your transaction history, including information such as card type (Debit, credit etc.) and card scheme (Visa, Mastercard, American Express) and you can use the app to perform trend analysis, filtering payments by date and location.
Rolling Contracts and No Hidden Fees
Dojo helps you process your customers’ payments, but they also believe in making their own fees as transparent and straightforward as possible. They don’t believe in locking their clients into long, rigid contracts. Instead, they put you in control by offering a rolling monthly contract with crystal-clear pricing and no hidden costs or sudden, surprise fees.
On top of all this, Dojo is currently offering to cover the exit fees of any businesses that switch to them from another supplier, up to £3000, to make transferring even easier.
In conclusion, then, it’s clear that being able to process card payments in a quick, easy, reliable and secure manner is only going to get more and more critical as time goes on. RMS and Dojo, powered by Paymentsense, are helping businesses to do this now so that they’re ready for the future when it comes.
For more information, call RMS on 0800 138 0050 or send a message through our contact form.